Facebook Group Moderation.
Our Facebook Group Moderation service can be adapted to suit your needs and is most often used for Facebook Challenges.
Our goal is to help participants fall in love with your organisation, boosting your income in the process.
As part of our service,
Carry out a full group set up prior to start date
Dedicate three group moderators to your group who will build relationships and maintain a positive and safe group environment
Ensure brand consistency and reflect your charity’s tone of voice
Respond to all participant posts
Create (and post) an engaging content plan to cover every day of the recruitment and challenge phase of the group
Endeavour to solve all queries and issues within first response
Respond to direct messages from participants when required
Work on GivePanel (or similar platform) to manage and amend registrations to solve problems
They provided expertise and support throughout to help us make the Challenge the best it could possibly be,
even suggesting areas where we could improve. The weekly meetings meant that everyone working on the project was able to have input, without one single member of staff feeling overwhelmed. They even highlighted where we had extra hours to use and used this time to complete extra tasks on behalf of our team. A massive thank you to Helen and her whole fabulous team!"
Amy Buddle, Community and Events Fundraiser - Out of Hours Moderation
"We were so happy we decided to use Social AF for moderation as not only did they really enhance the group and networking, they definitely helped to increase conversion rate volumes and minimise the impact on the team.
They also went above and beyond and shared their valuable experience and expertise which helped us troubleshoot and problem solve issues which arose."
Rebecca Worth, Fundraising Events Manager - Full Time Moderation
“Working alongside Social AF has been a completely positive experience...
it is not as if you have hired an ‘external’ onto your project but an internal colleague who feels part of the team.
Helen and her team take the time to understand your audience, your project, and make sure every piece of stewardship they offer is delivered to a very high standard and is authentic to your organisation. Our engagement levels in all groups have increased since working with them and our resource input level has decreased."
Megan Smart, Community Fundraising Project Manager - Out of Hours Moderation
"It has been fantastic to work with Social AF on our Challenge.
Our group moderation has been exceptional and really appreciated by our supporters.
Helen and her team are extremely dedicated and their genuine support and enthusiasm can be seen in every post and comment they make. Thank you, it’s been great having you on board."
Philippa Cartwright, Director of Fundraising - Full Time Moderation
We know how valuable a prompt thank you can be to supporters.
We create and deliver an effective messaging strategy to improve supporter experience and uplift average fundraiser value.
Social Media Moderation:
Our Social Media Moderation service can be utilised for Facebook Challenge events, campaigns and organic content.
Our team of expert moderators will protect and enhance your brand reputation and ROI, by responsively building positive engagement and relationships with the public.
Looking to elevate your charity's online impact?
Connect with the experts in social media moderation. Be Social AF – reach out today.
Office: +44 (0)7557106333
Company Registration Number 1346884
Registered Address: Alma Place, North Shields, NE29
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